They say that you only know how good your insurer is when it comes to a claim. I am with Aviva. My crunch was on the evening of the 6th December, by the 7th I had a hire van on the drive, I had appointments booked with a Doctor and a Physio.
The appointed Solicitors also contacted me on the 7th and all paperwork was completed.
There was a slight delay getting the van collected to be taken to the repairer to be assessed because of the snow we had here, however, within a day of receiving it, they assessed it and deemed it a total loss.
That same day, I was contacted by the insurance assessor and he made his initial settlement offer for my van at £15,750 plus VAT,
I should point out that I bought it new in 2019 for £15,400 plus VAT.I declined the first offer and entered into a few rounds of negotiation, I deliberately went quiet for a couple of days after each offer. Today I have received the agreed settlement of £18,000 plus VAT