Mode button stays down

[Relevant11]

Acf 50 liberally sprayed into all switch gear and any electrical connector you can find will serve you well.

[bonne]

So a spray is the solution then. Then the question is then which - acf-50 is anti-corrosion. I don't think corrosion is my problem

Why not silicone? It is lube for both plastic, rubber and metal and it keeps water away.

Still... do you really think this is acceptable on a 3 months old MC?

[Mr Nick]

You were already told the real solution: it is under warranty so get it looked at by the dealer. Sprays are not the answer to the root cause.

[bonne]

I agree, but I have an issue with Suzuki here - I have to fight with them to get warranty repairs

Regards, Lars.

[Mr Nick]

Doing something yourself that is only a temporary fix is going to make getting the dealer to do something harder if they're as bad as you make out. You were told they'd fix it at the service but you decided to spray stuff all over it in the meantime.

[bonne]

you misunderstand.

I had a DL650 that were serviced by Auth Suzuki. When it has problems with the ABS, no one wanted to fix it on warranty until I threatened them with a law suit.

Because I like the Suzuki MC, I upgraded to the new 1050 after the DL650 was fixed.

Now this one has this issue even before it's first service is due.

I plan on doing the service on this bike myself... and the dealer has... in my eyes no right to make the warranty repair depended if I make the first service at them or not

Am I unreasonable?

Are you angry?

[Mr Nick]

I'm not the angry one: look back at your posts and tell me who is. You asked for advice and you got it, but you don't want to go that path, despite this dealer saying they'll fix it. Fix it or just keep spraying with snake oil: it's not my bike that has an issue this new so I don't really care either way.

[Brockett]

I do not know consumer law in your country and so it is hard to give advice in that area. In the UK the seller, in this case the dealer has the legal resposibility to supply goods of a specific quality. In fact, manufacturer's offer a warranty with the vehicle in order to give support and confidence to the dealer. But it remains the dealer's responsibility to provide a remedy if goods are faulty. Waranty  conditions imposed by the manufacturer DO NOT over rule the requirements of UK law.
It reasonable for a UK customer to demand the dealer takes effective remedial action to comply with UK consumer law without the agreement of the manufacturer because it is the dealer that is liable. However, speaking for myself and not knowing consumer law in Sweeden I would not presume to offer advice on warranty claims or the obligations of dealers.

[UK_Vstrom650]

All the dealer/Suzuki will do in the first place is squirt the button with a lubricant as it could be a bit of dirt causing the issue. If that doesn't fix it, they're likely to replace the switch.
I'd possibly misread your first post as they said they'd fix it at your first service which was more or less due, rather than they'd only fix it IF you had them service it. If the latter is the case that's not right & I'd be surprised if that's how Suzuki operate (then again it depends what Sweedish law says they're responsible for in what circumstances)

[bonne]

Maybe it is because English is not my native language that I am not making myself clear.

Both Denmark and Sweden has legislation similar to what you describe in the UK. On all new products within the first 6 months from purchase all malfunctions found are legally considered to have been present from manufacture and the dealer has to fix this. One thing is what the law describe - another is what is being practiced. I have written about my issues the the Suzuki Dealer as well as the distributor - I am not going to repeat these, if I have to claim my warranty, I have to go the legal way - and if it is correct what you write that the dealer just will spray the contacts - it is not worth the troubles. I can just spray the contacts myself

As I wrote in my original post, the dealer says "IF I go to them and make the first service, they will fix it". They do not say "come and we will fix it for you".

Furthermore, the dealer says, that if you do not follow the all service at an authorised dealer, the warranty will not be valid anymore. This is also in contrast to the legislation as all malfunctions found within the first 6 months has to be fixed by the dealer.

As I had the problems with the DL650, I will not follow the service at authorised dealers. Paying more then 300€ for an oil change is silly - especially when you have to fight for your rights as a consumer when you need things fixed on warranty.

But the solution will probably be spray... and when spray no longer works, I will have to take it from there.

I hope I have cleared the confussion?

[UK_Vstrom650]

Good luck with the fix 
If my experience of Suzuki dealers was like that, I wouldn't buy a Suzuki or any bike from them regardless of what I thought of the make/bike. I'd rather go somewhere that values their customers.

[Joe Rocket]

It is difficult to understand native culture and law if you don't experience the Scandinavian situation as bonne does.

I've had issues with Suzuki here in France. Remember the stator recall on the DL650 two or three years back? I told them they had to drain the oil before and renew it after the work. Well I was laughed at because it was explained to me that only a few drops of oil was lost during the proceedure. Yes, they pocketed from Suzuki, if that was the deal for them but I don't know it was, just because it was reported as such on these boards.

Add to that the variations of attitudes from dealer to dealer then you have a wide spectrum of customer care.

bonne's problem appears to be a minor one and if it was much more serious, like the bike stalling/cutting out or worse then I'd expect the dealer to sort it within the warranty period straight away. However you have to stick to the warranty schedule for servicing to maintain the guarantee.

[bonne]

As I understand, it is more because of low pay from the Suzuki distributor. They only pay a fraction to the dealers compared to what they can charge customers directly.

Furthermore, I understand from this forum that Suzuki distributor demands heavy documentation from the dealers making it complicated for them to do the repair.

Yeah. I should have bought another brand )-:

[Fat Rat]

The interweb is full of stories of Dealers not being up to much when it comes to Customer Service. Look long enough and you find examples from every brand.

[porter]

If you think Suzuki are bad don't buy a Triumph!
  Same thing with my tiger8, dealer said if you get the service done we'll  put the warranty through( disc and rear shock) but after paying 200 quid Triumph said no. And that was only the start.
My mode button has never stuck in 6 years but I never use it, set traction control on 1 and leave it, no power modes on my 1000, unlike the 1050 but with only 95hp tops at the rear tyre I'd leave on max at all times.

[bonne]

Yeah, I have a friend with the Speed Triple - Engine was leaking oil, and he also had to fight to get it fixed on warranty

[mr_diver]

"Triumphs are meant to leak oil Sir, it's part of the Triumph heritage"

[bonne]

I think actually they said something similar to that...

[numptynut]

Thanks for pointing this out 'bonne'.
I checked my mode switch out yesterday and found it to be similar, so I sprayed it with GT85 and will see if it helps. My bike is about 6 months old and has had its first service - where the dreaded 'Spanner' service interval wasn't reset!

[oslin]

I would add BMW are a pain with warranty claims and you really get satisfaction, but you do get a big bill.