ECU recall for 2014-2015 DL1000A

[greywolf]

There have been TSBs and a lot of complaints, but it looks like a recall may finally be happening. Some USA riders have talked about dealers saying there is a recall though the NTSB web site doesn't show one yet. Canadian riders are starting to report getting recall notices.

I remember when the 2014s first came out I couldn't believe Suzuki hadn't fixed that old Vee problem. It looks like they are going to bite the bullet for that error.

Now Wee riders still face the same stator problem that Glees were recalled for and Vee riders are in the same boat with ECU problems the Veeks are being recalled for.

I expect we'll be hearing more about this.

[Vera]

Will be interesting if we get one over here.  As I said in a previous post myself and dealer contacted Suzuki UK to be told ours was `on the list` that required a ECU change but Suzuki would only pay half towards the part cost if fitted when by a dealer so worked out at around £500 ish for my half of part and dealers labour.

[greywolf]

If there is a recall, you should get reimbursed then.

[greywolf]

USA owners are starting to get recall letters now. Figure recalls will soon be coming to a neighbourhood near you.

[badstormer]

My 2015 DL1000 has been diagnosed with the ecu issue and is with the dealer now. It is 6 months since the warranty expired and the bike runs really badly, especially at low revs.
The dealers broke the news today that I would have to pay the whole bill.... I am in a state of shock still, knowing I am facing a bill of nearly £1,000.
Advice, please?

[UK_Vstrom650]

If there's a recall in the USA then complain to Suzuki direct

[greywolf]

I got a look at the letter. It is a service campaign sent by Suzuki rather than a government recall. Even if Suzuki is trying to head off a recall, they have admitted there is a problem.

[Vera]

I was offered the new ECU at half price but would still have to pay a dealer to fit it (Sept 2014 DL1000) so came in at just under £500.  I declined and just live with the odd hiccup.  Be interesting to see if we get any letters from Suzuki over here.

I would call Suzuki Technical directly to discuss, they were very good when I called but still didn`t offer any more.  Their 0800 number is in the other thread about ECU`s

[superteso]

what is the ECU code in question?

[vstroman]

Poor form by Suzuki, this ecu problem is a danger to life with the bike stalling etc and there should have been a recall ages ago. I spoke to a Suzuki dealer and his 'top' mechanic about this a long time ago and they said it was all nonsense etc, I said the blokes on the forum are the ones who actually know what's going on because they actually ride the bikes!!

[ziggy]

Regarding paying the dealer to fit the ECU it will take all of 3 minutes.
I have the 2014 model from new and when the bike was 1 year old whilst coming out of a road junction we got hit broadside by a car, maybe the engine died or did not pick so could have been caused by the ECU problem.
This resulted in a £3,500 insurance claim.
I should have mentioned to Suzuki about the accident when 2 years later when out of warranty I argued with them about changing the ECU which I got if you shout loud enough.
I suggest that no one pays any monies but demand a refund and play the safety card.

[SuMo]

Below is the letter we got in the States. It's not a 'Recall' but camouflaged as a 'Suzuki Service Campaign'.

It seems owners who already fixed the issues mentioned in the campaign will be reimbursed BUT ONLY UP TO 10 DAYS AFTER RECEIVING THE LETTER!!! 

Without if & when the letter clearly states:
- Records indicates your bike is effected !
- Dealer will install a new ECM !

[Pedro41]

If this was my ecu issue, I would report it to DVSA by letter quoting your vin and reg no and describe if stalling or erratic acceleration is present.
If they get enough fault issues with a vehicle- especially a part that is safety critical, they can force the maker to issue a recall. Failing that, look at 'honest john' website for vehicles under 7 years old. Basically, that is the life expectancy of a new vehicle warranty. Court cases have established that with normal use and servicing the major parts should last this long-as a minimum. Look how Vauxhall dragged its feet over Zafira fires-then it seemed to be forced into rectifying older cars that had been serviced (or not) outside the dealer network. Suzuki bikes have a Facebook page, write how you feel on there and Motorcycle Live Facebook (I can't attend this year as my bike is unrideable) etc.

[Ozbass]

In Australia DL1000 ECU part numbers ending in 00 or 01 are being replaced under the recall. Rang my dealer today and I will get a replacement ending in 02.

[Vera]

Might have some good news !

After the bike getting worse - stalling at the end of my drive between 1st and 2nd most days I rang Suzuki UK.

The very nice and patient lady found bulletin S17/04 issued yesterday for ECM check/replace has been issued.  So am awaiting a letter to confirm.

Just rang dealer who confirmed they have received the bulletin and are looking into how they go about sorting our bike.

Our ECU ends in `00` and is part of the bulletin.

[Valves]

Just received my recall notice (or Service Campaign) form Suzuki - booked in next Friday with the local dealer to check ECM / replace FOC

[Vera]

[stuggyzx10]

Got my letter today from Suzuki GB...I phoned my local dealer who is not even bothering to inspect the ECM on the bike which is a 2014 model and  is getting a new replacement ordered up and will fit it free....this is also  stated in the letter I got "at no cost to yourself" only stipulation in my letter is that they need both keys to carry out the work must be to recode keys to new ECM...not to bothered on the wait as this bike is put on a sorn over winter and I use my other V strom over winter ...

[porter]

I got a letter today also, even though I had my ecu changed in November 15.

[trotts]

Same letter arrived today, like Porter mine was changed after first service at around June July 2016.  At least they are doing the right thing, after around 4 years ????