Possible 650 Stator recall

[UK_Vstrom650]

Mine is getting dropped off tomorrow for the recall to be done Thursday and collected on Friday. Think they are lending me an MT07/09 or something similar whilst they have it. 

I've only owned two new bikes including the Glee, both of which have now been subject to recalls. My Yamaha XVS1300 cruiser had a recall for the fuel line which in the US was documented to leak petrol onto the engine when ridden 

[UK_Vstrom650]

Dropped the bike off at Colin Appleyard's in Keighley. Was told they've done about 20 stator recalls so far. Picking the bike up on Friday, and in the meantime have been lent one of these:

[Holmsey]

Had a call from the dealer today .... The part should be there by Friday so he will book me in for next week when the part comes in ..... on another point it has been mentioned that they change the oil .... is this written down somewhere as my letter doesn't mention it ??

[UK_Vstrom650]

I was told they'll change the oil but not the filter. Said Suzuki pays for the oil only. Am having filter done anyway as always change the filter when I do the oil.

[Holmsey]

Thanks UK ... I'll ask them when they call next week ????

[mr_diver]

The oil needs to be drained to remove the side case.
A reputable dealer will not put old oil back in as the bowls used will be contaminated by old oil from other bikes.
Even if you changed the oil the day before a dealer will put fresh back in.

If consumables are required to carry out recall work, they should be covered as part of the recall.

Filters are not required to carry out the recall thus are extra cost if a service is due at the time of recall or you request it.

[Holmsey]

Thanks diver .... I have just spoken to the dealer who says he won't be changing the oil and only has to tilt the bike a bit 

Something tells me he is trying to make money on the deal if Suzuki are paying for the oil.

My question again ... is it written somewhere so I can show him when I take the bike in on Tuesday? ?

[UK_Vstrom650]

Nothing I've seen. Might be worth asking Suzuki direct. Not sure why dealers are risking tilting/dropping bikes when they could just bill Suzuki for oil? 

[Stonec0ld]

Got mine booked in for Monday at SMC. They said they'd need it for a couple of hours

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[SuzukiSte]

@Holmsey just had mine done last week, they have to change the oil the stator sits in the oil, tilting the bike tells me that the dealer as no ramp, and that does not sound right or is just plane lazy, you will lose oil when they remove side cover there must be a strong bloke holding up the bike for 2 hours
Get them told

[Holmsey]

Just spoken to Suzuki who went through the whole procedure. ... which INCLUDES Oil and Filter change .... when I mentioned about the dealer working on my bike she said that an Email will be sent by them on my behalf stating that the work has to be carried out as specified and if not I am to get back to them and they will sort it out.

Unfortunately she could not give me a copy of the instructions as they are for dealers eyes only ..... so any problems contact Suzuki.

Hope that helps people 

[greywolf]

The oil change is specified but not the oil filter. The filter does not need to be changed to do the job.

[Holmsey]

Cheers Greywolf. ... I spoke to her and she mentioned the filter .... Unfortunately I haven't read the document unless you have a copy 

[greywolf]

I saw it but don't have a link offhand. Dozens of Stromtroopers have reported having the work done. An oil change without filter is the spec. The oil drain is required to take the cover off unless the bike is tilted to the opposite direction of the side stand so Suzuki covers the refill. A filter change is not included as it is not required to do the stator job. Some whose bikes were due for an oil and filter change paid their dealers to also change the filter. Recall work specifications only cover what is required to do the job. Some dealers who didn't read the recall specs carefully may assume an oil change includes the filter. It does not. Even normal oil changes in the maintenance schedule do not specify a filter change at every oil change.

[Holmsey]

Thanks for the clarity Greywolf 

[UK_Vstrom650]

Appleyards told me oil but not filter was included, and they were just going to leave the filter as it's not that old. I decided to have it changed as it doesn't cost that much and personally I'd rather swap it at the same time as the oil 

[bigpie]

Got mine booked in for Monday at SMC. They said they'd need it for a couple of hours

Let me know if you get it back the same day, I think I'll just let them do it.

[Stonec0ld]

I'm not filled with confidence, they just said drop it in anytime on Monday and they'll call me when it's ready. I'll let you know how I get on.

.

[mrp192]

Hi Holmsey. Do you know who you spoke to at Suzuki, or the number you called, about the oil?
My bike is in tomorrow and when I asked about this was told the oil wasn't included as Suzuki don't reimburse the dealer for it!
It's also there for 7500 service so, as the dealer hasn't signed up to the Suzuki winter service offer, was hoping the oil as part of the recall would cut the bill a bit.
If you can pass the details I will call them before I drop my bike off at lunchtime.
Thanks.

[alibx11]

As there does seem to be differing replies from dealers about the oil change I emailed Suzuki UK this afternoon to clarify the oil change issue.

I received me letter on Monday so will wait till the better weather before I sort it out, problem is the 2 nearest Suzuki dealers to me within 70 miles are both owned by the same people so if they don't change the oil will have to come over to England to get it done somewhere.

Will post the response from Suzuki as soon as I get it.