Author Topic: Possible 650 Stator recall  (Read 62722 times)

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Offline Stonec0ld

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Re: Possible 650 Stator recall
« Reply #220 on: January 23, 2017, 14:44:18 »
I dropped mine off there this afternoon. Just waiting for them to call me back to say it's ready

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Offline Mitch

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Re: Possible 650 Stator recall
« Reply #221 on: January 23, 2017, 14:51:49 »
Have contacted the dealer for a response.

Just had a call back to say unfortunately the renewal of the oil on my bike was "overlooked".

They have offered to do an oil change if I want to ride through the salty roads again, or book time off work when the weather is better. They said my bike has to be filled using the "bulk oil" and they cannot simply hand me a bottle of oil which is stacked up behind their service dept. counter.  :shrug:



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Offline alibx11

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Re: Possible 650 Stator recall
« Reply #222 on: January 23, 2017, 16:06:43 »
I wouldn't just be contacting the dealer, I'd be contacting Suzuki to let them know what is happening too.

At the end of the day the dealers are being paid for oil that they're not putting in during the recall.

If the jobs classed as a 2 hr job from Suzuki, they'll be paid 2 hrs labour regardless if it can be done in 1.5hrs or less, so they're making more there too. Warranty labour times are usually on the generous side.

I worked in the motortrade and know this goes on if they can get away with it.

Offline Stonec0ld

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Re: Possible 650 Stator recall
« Reply #223 on: January 23, 2017, 16:24:56 »
Just picked mine up from SMC, done in just over 3 hours. No issues

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Offline mrp192

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Re: Possible 650 Stator recall
« Reply #224 on: January 23, 2017, 16:45:19 »
Mine was done at Orwells Ipswich at the same time as the 7500 service and the cost of the oil and filter was taken off of the service bill.
Very good service and everything explained clearly. I believe the filter was a bonus as they are not signed up to Suzukis winter service offer after I had gone to the trouble of applying for the membership card.
Again I can't fault Orwells service.

Offline bigpie

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Re: Possible 650 Stator recall
« Reply #225 on: January 23, 2017, 17:42:00 »
Great to hear Paul.

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Offline boomer

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Re: Possible 650 Stator recall
« Reply #226 on: January 23, 2017, 19:18:43 »
Had my recall alternator work done last Wed at Blade Suzuki in Swindon. Took about 1.5 hours but no oil change, just a top up. Not too worried really as the bike has only done 2k miles and I'll do a yearly change soon anyway.  :fix:

Offline BlackRockFox

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Re: Possible 650 Stator recall
« Reply #227 on: January 23, 2017, 19:57:16 »
Just had my stator replaced even though they checked it and it was good
They are replacing them as there is a high chance of failure!

Offline doboy

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Re: Possible 650 Stator recall
« Reply #228 on: January 23, 2017, 20:03:35 »
 I think this stator recall has brought something to light ...there are some bad  dealers out there      :shrug:

Offline 650XT Pete

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Re: Possible 650 Stator recall
« Reply #229 on: January 23, 2017, 20:06:55 »
Paul  N, did they top up or change oil.
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Offline Stonec0ld

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Re: Possible 650 Stator recall
« Reply #230 on: January 23, 2017, 20:08:14 »
Didn't ask Pete, I only had it serviced a couple months ago so not too worried

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Offline Holmsey

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Re: Possible 650 Stator recall
« Reply #231 on: January 24, 2017, 13:15:13 »
All done ... 2 hours and oil change. :thumb:
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Offline Little Thumper

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Re: Possible 650 Stator recall
« Reply #232 on: January 26, 2017, 16:54:10 »
I have had my bike booked in for it's stator change at Single Tracker at Crewe for a few weeks.
It was due to go in next Monday morning.
Single Tracker have rung me to say that Suzuki UK do not have the parts, so they have had to cancel!
They will be in touch when more parts arrive from Japan.
Not ideal but there you go.
Jo
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Offline mrp192

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Re: Possible 650 Stator recall
« Reply #233 on: January 26, 2017, 17:27:23 »
@Little Thumper. Someone said the same earlier in this thread and that new stock not available until the end of January, just before my bike was due to go in. I rang my dealer and asked if the parts were available and after checking with Suzuki he called back to say no problem ordered and on their way.
I don't want to suggest your dealer is taking the Mick but it was suggested some dealers will postpone warranty work if busy as it pays a much lower rate than customer work.
Perhaps checking with Suzuki re parts might be in order?

Offline Little Thumper

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Re: Possible 650 Stator recall
« Reply #234 on: January 26, 2017, 17:35:24 »
Good point, mrp192!
I shall email my friends at Suzuki HQ and see what's going on.
Jo
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Offline bigpie

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Re: Possible 650 Stator recall
« Reply #235 on: January 26, 2017, 19:11:23 »
Still waiting for SMC to get my stator in from Suzuki too.

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Offline Joe Rocket

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Re: Possible 650 Stator recall
« Reply #236 on: January 26, 2017, 19:21:02 »
Does it matter what the dealer is doing? Are you expecting to have the oil changed?  :shrug:

Changing the oil is not necessary, just a top up, but if you have it done for free then good for you. (I said that before)

It is not a maintenance recall; in fact Suzuki are being very kind to all Glee owners concerned to ensure there is no general breakdown of the Stator which may never happen anyway.

I'm happy to have this degree of concern for everyone personally without considering what else I can get out of it!  :thumb:
So how's it going so far then?

Offline Rusty Nuts

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Re: Possible 650 Stator recall
« Reply #237 on: January 26, 2017, 19:26:40 »
Yes, Joe, I would say it does matter. If there is a defined procedure the dealer is instructed to follow, and he deviates from that procedure, you have to wonder why. Saving time/money/oil? Whatever, it indicates an attitude towards the manufacturer who specifies the procedure, and to us who surely deserve to have work carried out to specification.


Offline UK_Vstrom650

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Re: Possible 650 Stator recall
« Reply #238 on: January 26, 2017, 19:33:14 »
Doesn't it also say something about their attitude to other procedures like services e.g. Suzuki say change spark plugs, they don't bother but charge you for it anyway...  :shrug:

Offline alibx11

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Re: Possible 650 Stator recall
« Reply #239 on: January 26, 2017, 23:19:59 »
Does it matter what the dealer is doing? Are you expecting to have the oil changed?  :shrug:

You think Suzuki are being kind?

They have had to recall because there was an unacceptable number of units failing, showing that the part was not up to standards or fit for purpose.
Wonder if you'd say the same if you were one of the people that fell victim to a failing stator and were left stranded and out of pocket considerably to rectify the fault before it became known as a faulty part?
Would you say the same if it was a brake recall with a safety aspect and just play the law of averages that it won't affect you?

I certainly wouldn't have been happy if mine had failed on my tour of Belgium and Luxembourg last year and left me stranded.
I know any part can fail and cause a breakdown but if it was a result of a high failure rate part and Suzuki hadn't recalled it!

Regarding changing the oil, as the stator is oil bathed do you think it would be good practice from manufacturer to recall and fit a new part and either keep or put old oil back in the engine?

There are specific procedures to follow for workshop jobs that as an authorised dealer should be up to factory standards, and keeping or putting old oil back in an engine is not one of them, neither is tipping the bike over to save most of the old oil and topping it up as some other posters have reported the dealer is intending.

If your happy with the work that was done on yours then good for you but don't think others are on the lamb for wanting the job done as Suzuki say it should be done.