Hi,
I have had my stator replaced (on Friday the 13th....) and initially on being told that they would "top up the oil" I paid for an oil change. I then queried this with Suzuki GB via their website and here is the reply:
"Dear Mr Xxxx,
Thank you for your e-mail and for your patience whilst we investigated your concerns.
I can confirm, all Authorised Suzuki Dealership are required to drain and refill the engine oil when they complete the stator recall as per instructions from the Factory in Japan. I have spoken with Tom in the Service Department at Haselmere Motorcycles and it seems that they were provided with incorrect information with regards to the oil change on the stator recall, the Dealership were not at fault, please accept our apologies for this confusion.
Tom has invited you to attend the Dealership at your earliest convenience so he can arrange a refund for the charge of the oil change.
I apologise for the inconvenience caused, should you require any further assistance, please do not hesitate to contact us on 08085 011 959.
Kind Regards
Michelle Casey
Suzuki GB PLC
Steinbeck Crescent, Snelshall West, Milton Keynes, Buckinghamshire, MK4 4AE"
I have since been refunded and if anyone is still having issues I would use the toll free number from Suzuki.