Author Topic: Possible 650 Stator recall (Read 62720 times)

Holmsey · « **Reply #200 on:** January 19, 2017, 23:04:22 »

@mrp192 I just called the number on the Suzuki GB website and spoke to customer services. .... she was very helpful.

mrp192 · « **Reply #201 on:** January 20, 2017, 07:41:06 »

@Holmsey. Thank you, I'll give it a try. -3 here at the moment so glad I don't need to set off until 09:30! Need some

pb · « **Reply #202 on:** January 20, 2017, 10:31:10 »

@ alibx11. That would be really handing posting the Suzuki letter on here

Then we've all got the same information when contacting our local agents. Mine will wait until the warmer weather comes (March) as the 7500 mile service is due then and it looks like I might get the oil free

alibx11 · « **Reply #203 on:** January 20, 2017, 12:47:40 »

Just got a reply as follows......

"Thank you for your recent e-mail.

I can confirm, all Authorised Suzuki Dealership are required to drain and refill the engine oil when they complete the stator recall as per instructions from the Factory in Japan.

If you have any issues relating to this once you speak with your Authorised Suzuki Dealership, please notify us so we can contact them directly.

Should you require any further assistance, please do not hesitate to contact us on 08085 011 959.

Kind Regards

Michelle Casey"

Hope this helps with any problems... I'd say if they didn't change your oil they've probably pocketed the oil change reimbursement from Suzuki.

Hondaman · « **Reply #204 on:** January 20, 2017, 13:42:22 »

It does say drain & refill, not drain & refill with new oil....

Personally, I'm not bothered if they don't renew the oil as I'd sooner change it myself after a couple of hundred miles when it's had time to flush any (inevitable) contaminants out.

Rusty Nuts · « **Reply #205 on:** January 20, 2017, 13:49:03 »

In the ( unlikely ) event of another recall, I would seek written details from Suzuki GB about exactly what will be done / included before handing the dealership my bike.

vstroman · « **Reply #206 on:** January 20, 2017, 14:48:11 »

What's written on paper doesn't always correspond with what they actually do, only time I ever took a bike to a main dealer was for this recall.first and last I hope.

Rusty Nuts · « **Reply #207 on:** January 20, 2017, 15:39:50 »

That's my point. Without official hard copy they could deliberately or accidentally follow incorrect procedures. With it, if something's amiss, we can refer back to the blueprint for the procedure

Skoonbum · « **Reply #208 on:** January 20, 2017, 15:41:29 »

Hi Folks,
Yep I've a 2013 model and letter arrived last week, says safety Recall: Suzuki DL650 Stator Assembly Replacement Recall Campaign.
Pertinent points are:
....."Suzuki has identified that due to the lack of heat resistant capacity of the stator coil, the insulation material of wiring for the stator may be damaged by engine heat and a short circuit between the wiring may occur. Continued use of the motorcycle with this condition may cause the generating current of the stator coil to be reduced and insufficient charging to the battery may result. IN the worst case, it can lead to the engine stalling during running and/or the engine may be impossible to restart due to low battery voltage"

Suzuki state 2.5 hrs required for the repair. Nobody wants a recall but fair play to them I suppose.

So, I'll need to head south and get booked into Cupar Suzuki as soon as it warms up a tad up here! At least that an excuse to get the bike out early.

Cheers and what a brilliant forum we all have here.

Joe Rocket · « **Reply #209 on:** January 20, 2017, 16:40:24 »

I had my stator changed today at Superbike 56 in Vannes. My letter did not state the oil and filter would be changed

When I asked about the oil they said very little was lost, "a couple of drops" was the translation, so no need to drain, only to check level after the job was complete, and that Suzuki will not pay for new oil and filter.

If you get away with it then good for you but if you ask to have it done then you'll get the bill I presume. Maybe that's just France of course.

UK_Vstrom650 · « **Reply #210 on:** January 20, 2017, 19:57:57 »

Picked mine up today post recall. Was told the oil change was at Suzuki's expense (I paid for the filter).

I was told the first replacement stator they installed was faulty, so they had to replace that one with one they had in for someone else's recall who isn't due in yet -sorry if it was yours...)

Joe Rocket · « **Reply #211 on:** January 20, 2017, 21:45:55 »

Quote from: UK_Vstrom650 on January 20, 2017, 19:57:57

sorry if it was yours...

No you're not!

UK_Vstrom650 · « **Reply #212 on:** January 20, 2017, 22:01:07 »

Busted!!

imindoors · « **Reply #213 on:** January 20, 2017, 23:08:14 »

Picked mine up today following stator replacement. They also did the overdue valve clearance check recall.

Its probably in my head, but the engine feels smoother.

Credit where it's due. JTs in swansea were quick and efficient. They have had some bad press but I have always found them great.

jem58 · « **Reply #214 on:** January 21, 2017, 16:51:47 »

Mine went in this morning just after 9.00 and by 10.30 was all done and dusted.

Dave L · « **Reply #215 on:** January 23, 2017, 05:53:17 »

Hi,
I have had my stator replaced (on Friday the 13th....) and initially on being told that they would "top up the oil" I paid for an oil change. I then queried this with Suzuki GB via their website and here is the reply:
"Dear Mr Xxxx,
Thank you for your e-mail and for your patience whilst we investigated your concerns.
I can confirm, all Authorised Suzuki Dealership are required to drain and refill the engine oil when they complete the stator recall as per instructions from the Factory in Japan. I have spoken with Tom in the Service Department at Haselmere Motorcycles and it seems that they were provided with incorrect information with regards to the oil change on the stator recall, the Dealership were not at fault, please accept our apologies for this confusion.

Tom has invited you to attend the Dealership at your earliest convenience so he can arrange a refund for the charge of the oil change.

I apologise for the inconvenience caused, should you require any further assistance, please do not hesitate to contact us on 08085 011 959.

Kind Regards

Michelle Casey

Suzuki GB PLC
Steinbeck Crescent, Snelshall West, Milton Keynes, Buckinghamshire, MK4 4AE"

I have since been refunded and if anyone is still having issues I would use the toll free number from Suzuki.

Mitch · « **Reply #216 on:** January 23, 2017, 11:51:29 »

Mine was originally booked into Padgetts for a 2 hour slot. I was then contacted to get there earlier as they are doing that many it only takes them one (1) hour !
I questioned them on the changing of the oil.

They said it did not require an oil change simply a top-up of any oil lost during the process ??.

My question is. Do they get given oil in the kit of parts supplied by Suzuki ?. If so are they selling this over the counter for extra profit.

Does that oil now belong to me ?

Any ideas !

alibx11 · « **Reply #217 on:** January 23, 2017, 12:34:54 »

The oil will not come as part of the kit, it is classed as a consumable fluid and the dealer will be reimbursed for it from Suzuki.

So if they are not changing your oil they're making an extra few quid on every recall they're doing, on top of the labour which they are also reimbursed for.

Mitch · « **Reply #218 on:** January 23, 2017, 13:20:04 »

Have contacted the dealer for a response.

bigpie · « **Reply #219 on:** January 23, 2017, 14:43:16 »

Bit the bullet and called smc. Just don't have time to take it else where ATM.

.