Author Topic: Possible 650 Stator recall (Read 62729 times)

Rusty Nuts · « **Reply #160 on:** January 14, 2017, 20:24:37 »

Dave L needs to have a word with his Dealership. Suzuki will be paying them, so it looks like someone's trying to make a quid here and there.

SuzukiSte · « **Reply #161 on:** January 14, 2017, 20:40:18 »

Oil was done but I paid for a new oil filter was better to change as well than wait till spring.

Gert · « **Reply #162 on:** January 15, 2017, 06:42:58 »

Just a thought, do the dealers put in new oil after the stator replacement or do they drain your oil into a "clean" container and put it back in the bike once the stator has been replaced? Think of the money saving, if the latter method was true...

Rusty Nuts · « **Reply #163 on:** January 15, 2017, 07:32:23 »

I was wondering that, Gert. Whichever way, as Suzi themselves and GW say, there should be no cost to us. Unless it's for extras, e.g. a new filter while they're at it.

greywolf · « **Reply #164 on:** January 15, 2017, 15:44:02 »

Again, the recall specifies the dealer change the oil but not the oil filter. If you want the filter changed too, you'll have to pay for that. Otherwise, the recall work has to be done with no charge to the customer.

Rusty Nuts · « **Reply #165 on:** January 15, 2017, 17:27:32 »

GW, can you point me to where it says they will actually change rather than (for instance) save and replace oil, as Gert was wondering? We know extras such as filters have to be paid for, that's outside the remit of a recall. Point is, Suzuki GB don't seem to say much about the process apart from they will inspect and replace "as required".

I'm 100% with you on how it should be handled, but Dave L's experience seems to fall short of that.

greywolf · « **Reply #166 on:** January 15, 2017, 19:01:39 »

I've seen the recall instructions to dealers but I don't remember where offhand. An oil change is part of the process with Suzuki paying the dealer for the oil and labor. If the dealer says anything else, tell them you will check with Suzuki. If that changes their tune, you were being scammed. If that doesn't make a difference, the dealer was ignorant. Be slow to blame malice when simple ignorance is the most likely cause.

Rusty Nuts · « **Reply #167 on:** January 15, 2017, 19:13:26 »

Mine's going in on Wednesday. It'd have been nice to have hard copy of the procedures beforehand, but I'll put faith in them, and be prepared to query anything unusual if it crops up.

Gert · « **Reply #168 on:** January 16, 2017, 05:48:44 »

I realise that I may be opening a can of worms, but I still can't help wonder why the dealer may not want to stamp the service book, to the effect that the stator and oil change was done and at what mileage. This would give the owner a baseline for the next oil change plus a record of the recall stator change, if (heaven forbid) there is a resale further down the road.

Hondaman · « **Reply #169 on:** January 16, 2017, 06:49:47 »

Take your recall letter in & they'll stamp it as proof.
It's not a service so I suppose that's why they don't stamp it.

Hugo Magnus · « **Reply #170 on:** January 16, 2017, 07:25:37 »

They asked if I had my recall letter (I didn't) they said "never mind, it's all logged on the computer"
Oh, and they did change my oil FoC.

SuzukiSte · « **Reply #171 on:** January 16, 2017, 07:29:58 »

@Gert it doesn't matter about it being stamped because when you enter your VIN numbers on the site no recall is shown for your bike.

.

Gert · « **Reply #172 on:** January 17, 2017, 05:55:32 »

The L2 that I am looking at to purchase, is not listed on the site for a stator recall. The existing owner has not had any call to replace the stator yet.

WayneS · « **Reply #173 on:** January 17, 2017, 12:10:46 »

I took my bike to Hayballs, in Salisbury, to have the stator changed.
The job took about 1.5 hours.
They kept me informed by text and everything was dealt with professionally and very quickly.
I have never had any of my bikes visit a dealer and having recall work carried out was a first.
You hear such bad experiences with dealers but this was a good experience.

Holmsey · « **Reply #174 on:** January 17, 2017, 12:39:21 »

Got my letter today .... just waiting for the dealer to call me back.... not used this dealer before so I hope all goes well.

Firestorm · « **Reply #175 on:** January 17, 2017, 16:49:18 »

Mine was done last Friday at Bill Smiths in Chester. 2 hrs total and I asked them to stamp the service book and write 'Recall completed and oil change only' in the book which they were happy to do. It's mainly so I can keep track!

TLPower · « **Reply #176 on:** January 17, 2017, 16:52:29 »

They'll need to wash it 1st Holmsey, they won't want to be covered in Yorkshire cack

Holmsey · « **Reply #177 on:** January 17, 2017, 18:51:34 »

.... harsh but true

Jay650xt · « **Reply #178 on:** January 17, 2017, 19:46:50 »

Had my letter this morning, only had a service end of November

.

SuzukiSte · « **Reply #179 on:** January 17, 2017, 20:40:22 »

Got my letter today, but bike as was fixed last Saturday, rang dealer who said to take letter in for a stamp for future proof to show that the jobs been done.