GW, can you point me to where it says they will actually change rather than (for instance) save and replace oil, as Gert was wondering? We know extras such as filters have to be paid for, that's outside the remit of a recall. Point is, Suzuki GB don't seem to say much about the process apart from they will inspect and replace "as required".
I'm 100% with you on how it should be handled, but Dave L's experience seems to fall short of that.