Good to hear they are doing something.
We had issues a few years back when Bassets Nissan in Swansea let the work experience kid wash my wife's works lease car unsupervised.
There were great big scratches everywhere in arcs like those you'd make washing the car... and my wife never washed her car!
6 months of back and fro and got know where until I went on the bike, basically baracased the showroom doors with the bike and spoke very loudly so everyone in the showroom could here...
"I'M HEAR TO SPEAK TO THE SERVICE MANAGER AS NO-ONE WILL ANSWER US ABOUT WHEN THE DAMAGED CAUSED BY YOUR WORK EXPERIENCE KID DID TO MY WIFES CAR WHEN THEY WASHED THE CAR UNSUPERVISED IS GOING TO BE SORTED"
I was quietly escorted into the service managers office to discuss the matter, this is after being told he's not in.
You don't have to shout and swear, but talk loudly explaining your grievance to the whole world does tend to get things resolved.
![icon_lol lol](https://www.v-strom.co.uk/smf/Smileys/default/icon_lol.gif)