Author Topic: A recall for L3 and L4 DL650s is coming. (Read 35515 times)

DerekMair · « **Reply #80 on:** March 20, 2016, 11:45:10 »

My bike is booked in for April 12th no curtusy bike provided as this is not a dealer problem.

greywolf · « **Reply #81 on:** March 20, 2016, 13:36:41 »

Let the dealer know that your next bike will be bought somewhere else as your present dealer's customer care level is your problem.

Zed 25 · « **Reply #82 on:** March 30, 2016, 11:43:42 »

Dealer Picked Bike up yesterday for valve check recall,don't know when its coming back

Just wondering how many bikes so far, if any have had any thing replaced that are above the 2500 threshold

bigpie · « **Reply #83 on:** March 30, 2016, 12:01:05 »

Not sure, 3 weeks later the dealer still has my bike and still hadn't looked at it.

Hondaman · « **Reply #84 on:** March 30, 2016, 12:32:52 »

Quote from: bigpie on March 30, 2016, 12:01:05

Not sure, 3 weeks later the dealer still has my bike and still hadn't looked at it.

Which is absolutely shocking.....

EvilRacer329 · « **Reply #85 on:** March 30, 2016, 12:43:07 »

That's appalling. One more reason why I stay away from dealers. I book my bike in with my independent, that means he's booked time to do it, that means it's done that day. Without fail.

Doesn't help when it's recall work of course...

Andyonbass · « **Reply #86 on:** March 30, 2016, 13:41:01 »

Mine was in for a week - cams and tappets replaced. can't say I notice any difference to be honest

greywolf · « **Reply #87 on:** March 30, 2016, 15:44:56 »

Quote from: Andyonbass on March 30, 2016, 13:41:01

Mine was in for a week - cams and tappets replaced.

Your replacement was due to low mileage. There was not enough use to determine whether accelerated wear would occur. Chances are there was nothing wrong. I've only seen one report on the forums that I can think of where a bike with over 2500 miles needed a cam and tappet replacement.

UK_Vstrom650 · « **Reply #88 on:** March 30, 2016, 19:57:08 »

Bigpie, you should write a complaint and copy in Suzuki. I'd have expected them to have looked at it by now or at least given you it back and rebook it in when they have capacity. You might get things moving them... or at least a loan bike off them?

bigpie · « **Reply #89 on:** March 30, 2016, 20:26:55 »

I've the option of rebooking but it's the faff of getting there and opposite to drop off again.

Complained to Suzuki.

I'm getting it back Saturday, done or not, need to give my mate his bike back

fenderbender · « **Reply #90 on:** March 30, 2016, 23:14:57 »

My L2 is just coming up to 14,000 miles, so it is due a valve clearance check anyway. Being subject to a recall may actually have saved me some money, but I am told that my bike is not included in the recall. And yet I notice that L2 models are included in the Australian recall. Is the British recall less exacting than elsewhere, or am I worrying unnecessarily?

EvilRacer329 · « **Reply #91 on:** March 31, 2016, 07:57:24 »

My L2 doesn't seem to be in the recall either, according to my dealer and Suzuki's website; I'm going to try the VIN number just to be sure.

Checking the valve clearances isn't super hard, but I'm dreading the day mine need adjustment. Take it to an independent if you can, the dealer's charge criminal rates here in the UK!

UK_Vstrom650 · « **Reply #92 on:** March 31, 2016, 11:08:22 »

Mine isn't either. We must have bikes they know missed the potential contamination issue

EvilRacer329 · « **Reply #93 on:** March 31, 2016, 11:29:09 »

Quote from: UK_Vstrom650 on March 31, 2016, 11:08:22

Mine isn't either. We must have bikes they know missed the potential contamination issue

Or so we hope!

bigpie · « **Reply #94 on:** March 31, 2016, 11:41:43 »

Mine is a 2013 registered AL2 and the frame number was showing as subject to the recall.

bigpie · « **Reply #95 on:** March 31, 2016, 15:47:10 »

But it still hasn't been done.

Rusty Nuts · « **Reply #96 on:** March 31, 2016, 16:18:31 »

Bigpie: is it that yours is just at that position in a queue, or is there actually a hold-up?

bigpie · « **Reply #97 on:** March 31, 2016, 19:44:00 »

Not sure, mine was book in to be looked at on the 14th, I've been told a variety of reasons, firstly a technician was taken ill and in hospital, that apparently caused a backlog and they've been waiting on parts from Suzuki?

Either mine has been put to the back of the queue or when I dropped it off on the 12th (only day I could get a lift back) they already had a big backlog and didn't tell me.

sparky · « **Reply #98 on:** March 31, 2016, 21:05:14 »

2013 L3 put in to dealer On Wednesday night so it would be cold first thing Thursday morning,was hoping to get back PM Thursday,if not Saturday at latest,as going away Sunday for a few days,phoned 3 times on Thursday,told we will ring you back,16.45 phoned again
And told bike would not be ready Thursday pm nor Saturday because mechanic was not in on Saturday,asked if they only had one mechanic,
Told it was a specialist job?
Asked to speak to top man,told he would ring me back ( will not hold my breath) so phoned Suzuki uk spoke to a very nice young lady and explained situation having no bike for the weekend,told she would speak to dealer (again did not hold my breath)
17.30 a sale man from dealer phoned to say my bike would not be ready until Wednesday due to staff shortage ,but I could pick up a demo bike on Saturday morning and keep it until I return,
If you are promised a date keep pushing and make a nuisance of your self,recalls are often put to the back of the list.

spanners · « **Reply #99 on:** April 03, 2016, 13:25:31 »

The dealer has had my L3 for 2 weeks now. It has 12000 on the clock and is one of the unfortunate few which require the remdial work. I know it's not a quick job, however I just have the feeling that due to it being a recall job that my bike is taking a back seat!

Not at all happy considering that I have 2 weeks until my Germany trip. I would have liked a lot longer to have got some miles under the wheels and gain confidence in the bike.

As a trained vehicle technician I don't like other people playing with my nuts........and bolts.

I have ordered a new Gixer from the same dealer, and I can see that order being cancelled if they don't pull their finger out!

I have also emailed Suzuki to find out approx how long they expect the dealer to have the bike during the recall. I will post if/when I get a response.