Author Topic: ECU warranty replacement (Read 86585 times)

Loz · « **Reply #220 on:** September 21, 2016, 17:52:38 »

Just read this complete thread and tomorrow I shall be phoning my dealer as I have a 2014DL1000
Having always ridden in line fours I thought the backfires and lumpiness at low revs which I was dealing with by slipping the clutch was because it was a twin

Has anybody had their ecu replaced by alpha motorcycles in Essex? might may the conversation easier if they have already replaced ecu's on other bikes.

superteso · « **Reply #221 on:** September 21, 2016, 19:05:28 »

Next month me too will go to dealer. From June until now 6600 km and turn off 3 times. Need to test it if is necessary change ecu.
I will see

veeferme · « **Reply #222 on:** September 22, 2016, 07:38:54 »

Thanks for your replies, I will take to dealer on Saturday and try again. Came back from France last Sunday where I had awful kangerooing in towns and 3 stalls at junctions. Got 6k miles on her and fueling seems to be getting worse.

Loz · « **Reply #223 on:** September 22, 2016, 09:44:48 »

update - just got off the phone to dealer, Mmm this is 1st time I've heard of that, I will look into it and give you a call back.
Will update again when he calls back.

aderio · « **Reply #224 on:** September 22, 2016, 09:53:16 »

Just phoned Suzuki GB, mentioned THIS FORUM after a little persistence, they put me through to dealer to have ECU replaced.

Thanks all

veeferme · « **Reply #225 on:** September 24, 2016, 16:49:51 »

Thanks all, took back to dealer today and j002
Ecm on order, will update when fitted.

Billabong · « **Reply #226 on:** September 24, 2016, 17:01:13 »

Picked up a 15 plate Veek Sport today. Couldn't test ride it before as bought from a sole trader with no trade plates. Rough as old boots lower down the rev range so had a look when I got home and sure enough it has a J00 ECU. Let battle commence...

Loz · « **Reply #227 on:** September 24, 2016, 21:23:45 »

Dealer failed to ring back, so I rang them, different bloke this time but he was implying that is how V's ride. so after a brief discussion on that is not how the bike should be, he said I would have to bring it him for him to look at, explained that it isn't a constant fault but there is a definite issue, he said he would contact Suzuki to see what they say about the ECU.
I will give him to Monday afternoon to return a call, if not I think I will go direct to Suzuki.

Megashorts · « **Reply #228 on:** September 26, 2016, 11:18:05 »

ECU replaced under warranty this morning.

Immediately noticed much smoother on/off the throttle in 1st & 2nd. Seems better at low rpm in higher gears but that could be my imagination. No more stalling or sneezing :-)

Well worth getting rained on for :-)

Simmo24 · « **Reply #229 on:** September 26, 2016, 16:56:28 »

Had my ECU replaced this morning. Immediately different on starting, it revs to 2000rpm and stays there for a while, on riding away the throttle is definitely smoother and easier to control.

Loz · « **Reply #230 on:** September 27, 2016, 08:59:45 »

Still no return call from dealer

so phoned Suzuki customer services, they knew about the ECU warranty replacement and said my dealer should be replacing mine

So this morning I will be calling them again to get this sorted

Loz · « **Reply #231 on:** September 27, 2016, 12:14:08 »

Called dealer again.

Me - after saying who am I "you didn't call me back"
Dealer " yeah there is no replacement on the ecu"
Me "that's funny as I have just got off the phone to Suzuki customer services and they said you should be replacing the ECU if its a J000, which it is"
Dealer "Oh, who did you talk to"
Me "never got a name but the number is 0500011959 but then you'd know that already wouldn't you"
Dealer "OK I will ring them"

This was over an hour ago, still no return call from dealer

superteso · « **Reply #232 on:** September 27, 2016, 12:39:09 »

This seems a movie....

I hope I don't see the same between 15 days.

Cefarcat · « **Reply #233 on:** September 27, 2016, 17:48:28 »

What is it with some of these dealers, some of us have no problems like myself with Thunderroad, others seems to have nothing but hassle all the way.http://www.v-strom.co.uk/smf/Smileys/default/dl_smiley_banghead.gif

Simmo24 · « **Reply #234 on:** September 27, 2016, 20:51:17 »

Quote from: Loz on September 27, 2016, 12:14:08

Called dealer again.

Me - after saying who am I "you didn't call me back"
Dealer " yeah there is no replacement on the ecu"
Me "that's funny as I have just got off the phone to Suzuki customer services and they said you should be replacing the ECU if its a J000, which it is"
Dealer "Oh, who did you talk to"
Me "never got a name but the number is 0500011959 but then you'd know that already wouldn't you"
Dealer "OK I will ring them"

This was over an hour ago, still no return call from dealer

Customer service should liaise with the dealer and arrange this for you.

bigusdickus · « **Reply #235 on:** September 28, 2016, 15:03:47 »

My early 2015 Veek is running great but as a precaution I am getting the ECU changed. Called Suzuki customer services and spoke to a very nice woman who took my registration number and confirmed that my bike was covered to have the ECU changed under guarantee. Called Saltire Suzuki in Edinburgh and service department again asked for the reg number and they have ordered in a new ECU "002" version. bike booked in next weekend for replacement which will take 1 hour. Suzuki customer services informed me that all Suzuki dealers have been updated with a service alert regarding the ECU replacement. Any Suzuki dealer who claims to know nothing about it is not being truthful. Happy days

Loz · « **Reply #236 on:** September 29, 2016, 11:16:46 »

No call back from dealer as yet, so I called them.

they are still unaware of ECU issue

, so I once again called Suzuki, the nice lady at Suzuki said all dealers had been sent a memo in ref to the ECU replacement, guess my dealer does not read his

Asked Customer services if they would ring dealer as I am being fobbed off by them, lady said she would do this for me

5 minutes later the dealer calls me to say I am approved for an ECU change

Maybe I'm a sceptic, but if anyone else has problems getting an ECU change from their dealer give Suzuki customer care a ring on 0500 011 959 and ask them to ring your dealer to sort the issue.

Brockett · « **Reply #237 on:** September 29, 2016, 17:39:40 »

A the name of the dealer is ?

Loz · « **Reply #238 on:** September 29, 2016, 20:28:09 »

Alpha Motorcycles.

Witches70 · « **Reply #239 on:** September 30, 2016, 21:04:08 »

Had my bike serviced today and mentioned that my bike was running poorly at the low end , they didn't hesitate and booked me a new ecu unit to be fitted. So I was pleased once more with my dealer ( Orwell motorcycles Ipswich Suffolk ).