Author Topic: Poorly Glee - any suggestions (Read 13159 times)

UK_Vstrom650 · « **Reply #100 on:** July 23, 2013, 21:06:40 »

I did mention I'd posted here but I'll send them the link

UK_Vstrom650 · « **Reply #101 on:** July 27, 2013, 09:16:28 »

Well bike dropped off back at the dealers yesterday as never got a call from them about collecting my bike like they said they would. They're planning on riding it alongside a new one to see the difference although the mechanic did say they can't really compare them as everything on the new bike is still tight. Slightly concerned that he mentioned it could be just a v-twin thing as in you can't hold a constant speed - think they're forgetting the issue wasn't there until the service. Also mentioned the missing panel bolts that hold the side black radiator panels to the tank, got the impression they're thinking it wasn't them (started saying if the tank has to come off to remove the bolts... I.e. they never removed the tank).

Anyway they've got the bike for a week as I'm away. I'm hopeful it'll be fixed but if not I'm going to insist they have Suzuki look at it.

Jacko · « **Reply #102 on:** July 27, 2013, 22:05:27 »

Not holding a constant speed because its a V twin is utter bollocks. I'd tell Suzuki they told you that aswel. What a bunch of cowboys.

Oop North John · « **Reply #103 on:** July 28, 2013, 07:31:04 »

I think I'd be seeking some advice from the CAB about options available to me given the amount of time taken to not fix the problem.

With regards to the "constant speed thing" I think that at low'ish rpm's eg 3000 in 4th gear (corresponds to 30mph with a 16T front sprocket) then I can feel the engine is working hard to stay at a constant speed, doesn't hunt. And this feeling has never changed after a service!

Juvecu · « **Reply #104 on:** July 28, 2013, 10:15:24 »

I can ride in 6th at 30mph without problems, I've never had surging issues either. Granted, this is on an old Wee, but telling you it's normal is total BS. I really can't believe you're so relaxed about this, I'd be screaming at the CEO of Suzuki himself by now.

UK_Vstrom650 · « **Reply #105 on:** July 28, 2013, 11:43:42 »

I am going to go back to Suzuki about this regardless of the outcome. I've only ever ridden v-twin motorbikes (with the exception on my FZS Fazer though had a v-twin cruiser at the same time) and none of them ran like this. It doesn't matter if I'm in 2nd, 3rd or 4th gear I get this issue at 30mph. It's present at lower and higher speeds too.

Suzuki's letter said to contact them to discuss further so I will. Think I'll tell them this may well be my last Suzuki as the majority of my previous bikes were Yamaha and they never had this issue which I'm being told is normal for Suzuki. Shame as up until now I really liked the Glee and was considering the new Vee as the next bike

Fatbelly · « **Reply #106 on:** July 28, 2013, 19:33:18 »

If you tell them this will be your last Suzuki they will think, "Good, he's going to go away and not bother us any more".

Tell them the item you purchased is not fit for purpose according to Colin Appleyard's mechanic and therefore you will be taking legal action to recover the purchase price in full, plus compensation for the time and inconvenience you have suffered.

Penfold · « **Reply #107 on:** July 29, 2013, 18:36:09 »

I had a play with mine on the way to work. No problem with holding at steady speed did some 20,30,40 and 50 mph no surging at all. Hope you get it sorted.

Abercol · « **Reply #108 on:** July 30, 2013, 14:51:03 »

Agree with Fatbelly on this one, if you say you are walking away andf not coming back then there is little incentive to assist you other than you telling others their product is crap.

I'd be looking into rejecting as not fit for purpose and/or getting the bike sorted at another Suzuki dealer, then taking Appleyards to the small claims court for piss poor service/not doing what they said/time wasted/loss of income/mileage & fuel/cost to repair bike due to their negligence, you name it. add it all in.

Keith Cross · « **Reply #109 on:** July 31, 2013, 10:41:31 »

Any more feedback on this?

Keith C

mr_diver · « **Reply #110 on:** July 31, 2013, 21:09:22 »

If they don't get it fixed soon I think it's time for drastic action

Find their mechanic that first worked on your bike and...

Juvecu · « **Reply #111 on:** July 31, 2013, 21:16:02 »

Watched that movie 2 nights ago, was a good one

Andy M · « **Reply #112 on:** August 01, 2013, 07:56:56 »

Time to start pointing out that you use the bike for work. If it goes to court and you win the stakes are then the cost of replacing/fixing the bike, costs, expenses, compensation and loss of earnings on the days you had to take holiday or get a taxi. Could be worth a call to your nearest Ambulance chaser. A solicitors letter will be just under £100 and really will concentrate their minds. You will see your money again only if it goes to court though, otherwise it just becomes an additional repair charge.

Are Appleyards part of the Good Mechanics Scheme or similar? If they are, get on the scheme website and log the lowest rating you can. An e-mail from the scheme managers might get them moving.

Other thought, can you afford a new bike? Trade yours with Appleyards at a rate appropriate for walking away from a bad job and you are at least out of it. Appleyards may actually lack the ability to fix this. It may be can't rather than won't. They can't admit to anyone that their grease monkeys are that useless, so until they have another way out they will fight.

Good Luck

Andy

Keith Cross · « **Reply #113 on:** August 02, 2013, 13:20:44 »

HI

Still waiting to hear any news. Has the dealer sorted this out yet?

Keith C

UK_Vstrom650 · « **Reply #114 on:** August 03, 2013, 17:23:41 »

Sorry for late reply to this - just got back from France (need to go back there on a bike...)

I spoke to Appleyards today and they said my bike is fixed...! (I'll confirm on Monday when I collect it).

They said they rode my bike back to back with a demo Glee and said they could see the problem I was describing (about time as they told Suzuki they couldn't replicate it).

First thing they said was the throttle was way out. Asked if I'd being playing with it which I haven't, but the reply to me was them saying the throttle was that far out no mechanic would have adjusted it like that... I'm guessing I must have adjusted it in my sleep then?

Next, they said they stripped both bikes down and started swapping bits from one to the other such as TPS sensors etc but had no effect on the issue, then put new sparkplugs in which had no effect. They then put the demo's sparkplugs in and the issue was fixed! The manager said he bollocked the mechanic for fitting the wrong sparkplugs, but the mechanic said he didn't and showed the sparkplugs from the service match the one's listed in the service manual, but these are different to the one's the bike comes with and the parts list confirmed this. So the manager is not happy with Suzuki as he says he has 16 hrs labour in resolving this, but at least it's fixed.

I also asked about my missing bolts, he said they put new ones in but their mechanic says they were definitely there when the bike came back to me and they couldn't have just fallen out as they're behind a panel... I guess they're saying I've lost them

Anyway, my bike is ready for collection on Monday and it didn't cost me a new chain at around £200. I'm hopeful it is fixed this time and will let you know. Also the manager wants to chat to me about this when I go in so will see what he says.

Oop North John · « **Reply #115 on:** August 03, 2013, 17:33:54 »

I hope that they have sorted it for you.

Jacko · « **Reply #116 on:** August 03, 2013, 19:18:17 »

So what do we do? Do we trust Suzuki dealers to put the correct plugs in our bikes at service time? Assuming that all the service manuals state different plugs to the ones put in by Suzuki at manufacture?

greywolf · « **Reply #117 on:** August 03, 2013, 20:41:33 »

Don't ask. The explanation was either a series of mistakes or lies so asking for more will get more of the same.

Oop North John · « **Reply #118 on:** August 03, 2013, 21:04:22 »

Strange that no-one else who's had their bike serviced, and where the plugs were replaced hasn't noticed this problem.

So two options I see, no-one has had the plugs replaced iaw the service manual or Appleyards have a rogue service manual, any other possibilities

Jacko · « **Reply #119 on:** August 03, 2013, 22:32:33 »

And they don't understand why we'd want to service our bikes ourselves...